Terms and conditions

Data protection

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Data protection

The privacy policy set out below explains how Hyphead collects and processes personal data on its website and in its e-store.

Under the GDPR, other national data protection laws of EU member states and other relevant regulations, the responsible entity is:

Hyphead
c/o Kraus Legal and IP
Waisenhausplatz 14
CH-3001 Bern
Tel.: +41 31 318 72 72
E-mail: info@hyphead.com
Website: https://www.hyphead.com

What personal data do we collect?

In order to guarantee you quality service, Hyphead reserves the right to collect and store your data as part of the processing and shipping of your orders. We also collect your data in order to keep you informed of our news, our new products and our special offers. Your personal data allows us to provide you with personalized content tailored to your wants and needs. By placing an order on our site, you consent to your data being processed so that we can achieve the above-mentioned objectives.

However, you will remain anonymous during your visit to our website, because the pages you have viewed are only used for statistical purposes.

We may collect and process the following information about you:

• Contact details (for example, your name, postal address, email address, landline telephone number, mobile telephone number or other telephone number).
• Username and password.
• Purchase and transaction information (type and number of products purchased/returned).
• Payment information (payment card number, expiration date, authorization number/security code, shipping and billing address).
• Customer service information (for example, requests sent to customer service or our after-sales service, feedback and exchange history).
• Information about your personal and professional interests, date of birth, demographics, experiences using our products, and contact preferences.
• Images, photographs, videos, comments and other content you provide.
• Contact details you provide to us about acquaintances or other people you would like us to contact.
• Location and geolocation data, including precise location information at our points of sale.
• Information we may potentially receive from our external suppliers.
• Information about you from public domain sources, including content from social media platforms.
• Information we may obtain from external service providers.

A cookie is a small text file that is saved on your computer or mobile when you visit a website. If you use our online services, we will assume that you accept the use of cookies.

We use the following cookies when you visit our website:

• Functional website cookies, which allow you to navigate our website and use our features such as “Add to Cart” and “Add to Favorites”.
• Analytical cookies, which allow us to measure and analyze the behavior of our visitors in order to improve the functionality of the site and the overall customer experience.
• Customer preference cookies, which allow us to save your browsing and purchasing preferences on our website (including location) in order to give you the best possible shopping experience and make your order quick and easy.
• Advertising and targeted marketing cookies, which are used to show you relevant adverts. They also limit the number of times an ad is displayed and help us measure the effectiveness of our marketing campaigns.

Cookies

A cookie is a small text file that is saved on your computer or mobile when you visit a website. If you use our online services, we will assume that you accept the use of cookies.

We use the following cookies when you visit our website:

• Functional website cookies, which allow you to navigate our website and use our features such as “Add to Cart” and “Add to Favorites”.
• Analytical cookies, which allow us to measure and analyze the behavior of our visitors in order to improve the functionality of the site and the overall customer experience.
• Customer preference cookies, which allow us to save your browsing and purchasing preferences on our website (including location) in order to give you the best possible shopping experience and make your order quick and easy.
• Advertising and targeted marketing cookies, which are used to show you relevant adverts. They also limit the number of times an ad is displayed and help us measure the effectiveness of our marketing campaigns.

The hyphead.com site uses the following types of cookies:

• Store your account details.
• Cookies save you from having to log in to your personal account each time you visit the site after the first connection. This cookie establishes a link between your computer and your session, but it never stores your password.
• Save your shopping cart
• Cookies save the products you have added to your basket so that you can find them on your next visits.
• Saving browsing data
• In order to show you the correct page content and redirect you to the appropriate online store, the site remembers your language and country using a cookie.
• Usage Statistics
• Cookies collect anonymous information about the use of our website to help us make it more user-friendly. We use Google Analytics cookies in particular to improve the content we show, navigation on the site and to simplify the purchasing process.

By using our website, you agree that Hyphead may store cookies on your device and use the information stored in the cookie for future visits. If you wish to delete any of the cookies stored on your device, we recommend that you consult the “Help” pages of your browser. Please note that deleting or disabling cookies may affect your shopping experience and browsing, as you will not be able to use all the features offered by our site.

Most of the cookies we use are so-called session cookies, which are automatically deleted after your visit.

Use of the data we collect

Hyphead is the sole recipient of the data we collect. We use the information we keep about you in the following ways in order to:

• Comply with our obligations regarding contracts and agreements between us and you (for example, a purchase order or subscription to our newsletter).
• Ensure the security of transactions and verify your identity as part of the fight against fraud, as part of the processing and validation of your orders.
• Optimize our site and ensure that it is easy and convenient to use.
• Create and manage your personal account.
• Send you notifications with your consent.
• Be able to communicate with you and answer your questions.
• Notify the winners of an online competition
• Prevent our services from being misused or used inappropriately.
• Notify you of changes to our services.

Newsletter

By subscribing to the newsletter, you agree that we use your email address to send you newsletters with information about our products, special offers and latest news.

You can withdraw your consent to receive our newsletter at any time by unsubscribing from it at the bottom of the newsletter page.

Security

Data is transmitted to the Hyphead site via HTTPS (Hyper Text Transfer Protocol Secure). HTTPS is an Internet communications protocol that protects the integrity and confidentiality of data transmitted between the Internet user's computer and the site. This means that we protect your personal information during transfer by encrypting the data you provide before it is sent.

Your rights

You have the right to request a copy of the personal data collected about you online and details of how this data is processed. You can also request that your data be corrected or deleted in accordance with the relevant data protection provisions.

Such requests should be sent to Hyphead, c/o Kraus Legal & IP, Waisenhausplatz 14, PO Box, CH-3001 Bern or to info@hyphead.com .

If you have questions

You can call us at +41 31 318 72 72 or email us at info@hyphead.com .

TERMS OF SALES

1. General information

These general conditions of sale apply to all products and services sold exclusively through the Hyphead E-Commerce site. They define the rights and obligations of the parties.

Hyphead reserves the right to modify the content and form of these general conditions of sale at any time.

Seller:
Hyphead
c/o kraus legal and ip
Waisenhausplatz 14
CH-3001 Bern
Tel.: +41 31 318 72 72
Email: info@hyphead.com
Website: https://www.hyphead.com

2. Personal data

Hyphead respects the confidentiality of personal data communicated by customers on the E-Commerce site and manages the data in accordance with applicable legal obligations.

Customer data may be used by Hyphead internal services for the following purposes:

• For managing orders, deliveries and invoicing.
• To inform customers about sales and events through invitation emails.
• Improve and personalize communication with the customer, by sending newsletters, special offers and other emails.

When registering for the first time on the site, the customer retains the possibility of refusing the sending by Hyphead of invitation e-mails or other commercial communications. In addition, he can change this setting in his account at any time.

The customer provides the personal information necessary to manage his order (delivery and invoicing). This information must be accurate, valid and up to date. Information regarding the customer's identification and password is kept secret by the customer.

3. Sales process

3.1. Orders

Once the desired product has been chosen, it is placed in the “basket” by clicking on the “Buy” button. The customer can then continue to select products, modify their basket or pay for their order.

Confirmation of the order by the customer constitutes acceptance of the general conditions of sale.

Once the order has been confirmed and paid, the customer receives a confirmation of their order by email.

3.2. Price

The prices mentioned for each product on the E-Commerce site are all taxes included, excluding preparation or delivery costs. The delivery costs of the order will be indicated before the final confirmation of the order.

Hyphead reserves the right to change, without notice and at any time, the prices and other charges published on the e-commerce site. However, the products will be invoiced to the customer based on the prices in effect at the time of confirmation of the order.

The prices applicable to the customer are those valid for the country in which he indicates a delivery address.

3.3. Product representation

Hyphead strives to ensure that the products and services sold on the e-commerce site are represented by photographs that are as accurate as possible. However, due to the way these products are presented on the Internet, it is possible that the customer's perception of the photographic representation of the products does not correspond exactly to the products themselves. True to Hyphead's identity, the products will gradually be modernized with a new brand.

3.4. Secure payments

Payment for orders is made by the following payment methods:

• Visa, MasterCard and Maestro.
• Paypal
• Apple Pay

The order will be considered effective upon receipt of agreement from the bank payment centers.

In accordance with applicable legislation and in order to guarantee the security and confidentiality of customer information, Hyphead does not store customer banking data. It is therefore up to the customer to save and print their payment certificate if they wish to keep the payment details linked to their order.

Payments managed by the Hyphead E-Commerce site are subject to the highest security standard to date: PCI DSS level 1 certification. This international standard, implemented by the main market players (MasterCard, Visa, American Express, Discover Financial Services and JCB) stipulates security requirements for international payments:

• Setting up and managing a secure network
• Protection of cardholder data
• Implementation of a vulnerability management program
• Application of effective access control measures
• Continuous monitoring and frequent network testing
• Setting up a privacy policy

3.5. Delivery

Delivery costs are calculated at the end of the order process, based on the country of delivery, weight, volume and carrier rates. These costs are borne by the customer.

Hyphead guarantees the shipment of products and services sold through the e-commerce site to Switzerland, France (metropolitan), Germany, Italy, the United Kingdom, Belgium, Austria and the Netherlands and in no other country. The products and/or services will be sent to the delivery address indicated by the customer during the ordering process.

From the time of ordering and confirmation of payment, delivery times, given here as an indication, are as follows:

• 14 working days for Switzerland
• 2 week lead time for France, Germany, Italy, Austria, United Kingdom, Belgium and the Netherlands

3.6. Returns, withdrawal and refund

Upon receipt of the product by the customer, the latter has a right of withdrawal to be exercised within 14 days by returning the delivered product, the return costs being borne by the customer. Only products purchased on the E-Commerce site, and returned with their protective film or their individual protective packaging (unopened and in their original packaging) can be refunded.

The procedure is as follows:

• The customer sends an email to info@hyphead.com to file a return request.
• The customer sends the goods at his own expense .
• The product must be complete , properly protected, in its original packaging , with the protective film or protective packaging intact (unopened), as well as all its accessories, manuals and documentation.
• The product must be sent with:
  • The return request number, provided in the previous step.
  • A copy of the sales invoice
• The product is controlled by Hyphead's internal services, which will decide whether or not to validate the reimbursement, in particular by verifying that the product has been completely returned and in a condition suitable for its re-marketing, as provided for by the right of withdrawal.
• If the goods meet the above conditions , they may be eligible for a refund .
• If the goods do not meet the above conditions, they will be returned to the customer, who will not be entitled to a refund.

3.7. Repairs

Hyphead customer service does not carry out any repairs.

4. Applicable law and competent court

These general conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any dispute or dispute arising out of or in connection with these general conditions of sale or any sale to which they apply will be settled in accordance with Swiss law, whether the claim is based on contract or tort or any other basis. legal. The application of the United Nations Convention on Contracts for the International Sale of Goods of 1980 is expressly excluded.

The competent court is Bern, Switzerland.